This Refund Policy explains the circumstances under which refunds may be available for Moneyment Pro subscriptions. Moneyment ("Moneyment", "we", "our", "us", or "the App") is operated by an individual developer. By purchasing or subscribing to Moneyment Pro, you acknowledge and agree to this Refund Policy, together with the Moneyment Terms & Conditions and Privacy Policy. This Refund Policy is subject to any mandatory refund or consumer-protection rights that apply under applicable law. Nothing in this Policy is intended to limit any right to a refund that cannot lawfully be excluded.
Moneyment Pro subscriptions may be purchased through the Apple App Store, Google Play Store, or another authorised payment platform. The platform through which you purchase your subscription generally processes the payment and controls the applicable billing, cancellation, and refund process. Accordingly, refund requests for purchases made through an app store should generally be submitted through the relevant app store. Moneyment does not directly process or control payments made through Apple, Google, or another third-party platform unless expressly stated otherwise.
Cancelling a Moneyment Pro subscription generally prevents the subscription from automatically renewing. Cancellation does not, by itself, create an entitlement to a refund for the current subscription period. Unless a refund is granted under this Policy, applicable law, or the policies of the relevant payment platform, you may continue to use the paid features until the end of the period for which you have already paid.
If you purchased Moneyment Pro through the Apple App Store, refund requests should generally be submitted through Apple's applicable refund process. Apple determines whether a refund is available and processes eligible refunds in accordance with its policies and applicable law. If you purchased through the Google Play Store, refund requests should generally be submitted through Google's applicable refund process. Google determines whether a refund is available and processes eligible refunds in accordance with its policies and applicable law. If another authorised payment provider is used in the future, its applicable refund and payment policies may similarly apply. Moneyment cannot guarantee that Apple, Google, or another payment provider will approve a refund request.
If you believe that you have been charged more than once for the same Moneyment Pro subscription or that a technical error resulted in an incorrect charge, please contact us at info@moneyment.app. Please provide sufficient information for us to identify the transaction, such as: • Your Moneyment account email address • Approximate date of the transaction • Subscription type • Transaction or order identifier, where available • The payment platform used We will investigate the matter and, where appropriate, assist you in obtaining a refund through the applicable payment platform.
If you believe that a Moneyment subscription was purchased without your authorisation, you should promptly report the transaction to the payment platform through which the purchase was made. For example, Apple or Google may be able to investigate unauthorised purchases made through their respective platforms. You may also contact us at info@moneyment.app so that we can assist where reasonably possible. You should also secure your relevant Apple, Google, Moneyment, or payment account to prevent further unauthorised purchases.
We aim to provide Moneyment Pro features as described at the time of purchase. If a significant technical problem prevents you from accessing a paid Pro feature, please contact us at info@moneyment.app. We may investigate the issue and, where reasonably appropriate, provide technical assistance, restore access, extend the subscription period, or assist with a refund request. A temporary interruption, isolated error, device-specific problem, internet connection problem, or incompatibility caused by a user's device or operating environment does not automatically entitle the user to a refund.
Moneyment may be modified, suspended, or discontinued in circumstances described in the Moneyment Terms & Conditions, including where required by law or where continued operation or maintenance of the App is no longer commercially or technically viable. If Moneyment Pro is permanently discontinued before the end of a period for which a user has already paid, we will consider appropriate remedies for affected users, which may include: • Continued access to the paid service for the remaining subscription period, where technically and legally possible • A pro-rata refund for the unused portion of the subscription period • An extension or other reasonable alternative • Another remedy where required by applicable law Where the purchase was made through Apple, Google, or another third-party payment platform, any refund may need to be processed through that platform. The availability and amount of any refund will depend on the circumstances, the applicable payment platform's procedures, and applicable law.
We may modify, replace, add, or remove individual Pro features from time to time. Changes to individual features do not automatically entitle users to a refund, provided that the overall Pro service remains substantially available and functional. However, if we materially reduce or discontinue the principal functionality of a paid subscription, we will consider appropriate remedies where required by applicable law or reasonably appropriate in the circumstances.
From time to time, Moneyment may offer promotional pricing, discounts, introductory offers, or free trials. The specific terms applicable to such an offer will be disclosed at the time of the offer and may override or supplement this Refund Policy. Unless otherwise stated, cancelling a free trial before it ends will prevent the applicable subscription from renewing into a paid subscription, but users should follow the cancellation procedure specified by the applicable payment platform.
Moneyment Pro subscriptions may automatically renew unless cancelled before the renewal date in accordance with the applicable payment platform's procedures. Users are responsible for managing their subscriptions and cancelling them before renewal if they do not wish to continue. A renewal charge that occurs because a subscription was not cancelled before the applicable renewal date does not automatically entitle the user to a refund. However, users may submit a refund request to the applicable payment platform, which will determine eligibility under its policies and applicable law.
Moneyment may change subscription prices in the future. Where required, users will be provided with appropriate notice of price changes through the applicable payment platform or other reasonable means. A price change for a future renewal period does not ordinarily entitle a user to a refund for a subscription period that has already been purchased.
Subscription prices may include applicable taxes or may be subject to taxes imposed by the relevant jurisdiction or payment platform. The final amount charged may therefore differ from the displayed base subscription price depending on applicable taxes, currency conversion, payment-provider charges, or other legally applicable fees. Any refund will generally be processed through the same payment platform and may be subject to that platform's procedures concerning taxes, currency conversion, and fees.
A user does not ordinarily receive a refund merely because they: • Did not use Moneyment Pro • Used only some of the available Pro features • Did not enter any financial information • Did not use cloud synchronisation • Did not use data export • Did not use the App during the subscription period • Changed their mind after purchasing the subscription This does not affect any mandatory refund rights provided by applicable law or the applicable payment platform.
Deleting your Moneyment account does not automatically result in a refund of an active subscription. If you delete your account while a subscription remains active, you should also cancel the subscription through the applicable payment platform to prevent future renewal charges. Where a subscription was purchased through Apple, Google, or another third-party platform, deleting your Moneyment account does not necessarily cancel the subscription associated with that platform.
Nothing in this Refund Policy excludes, restricts, or limits any statutory refund, cancellation, withdrawal, consumer-protection, or other right that applies to you under mandatory applicable law. Where applicable law requires a refund or other remedy, we will provide or facilitate that remedy in accordance with the applicable legal requirements.
If you have a question about a Moneyment charge, subscription, refund, or billing issue, contact us at info@moneyment.app or via https://moneyment.app. Please include your Moneyment account email address and, where available, the relevant transaction or order identifier. If your purchase was made through Apple, Google, or another third-party payment platform, we may direct you to that platform where it is responsible for processing the transaction or determining refund eligibility. We will make reasonable efforts to assist with legitimate billing and refund enquiries.
We may update this Refund Policy from time to time to reflect changes in Moneyment, our subscription offerings, payment platforms, applicable law, or our refund practices. The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Material changes will be communicated through the App or other reasonable means where appropriate.